Help
Categories
General
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- Is this page supported or connected in any way to Games-Masters.com or ESTsoft?
- No, this page is created by a normal Cabal Online player, and is running on a separate server. CabalSig is NOT affiliated with Games-Masters.com or ESTsoft.
- Who is funding this server?
- For now the owner of the page is paying for all the hosting and server costs. That's why your support by donating is very welcome to keep this page up and running.
- Who can use these generated signatures?
- Every player which is playing Cabal Online Europe and is in a guild which has the guild board activated. Without the guildboard activated, unfortunatly no data about your character can be retrieved from Cabal Online servers.
- What is up with all this donating crap?
- Because this page is not sponsored by any big company or something like that, all the server-costs are payed by me. To cough up the money every month for the hosting I can use all the support I can get. So please donate a little money to me to keep the servers up and running.
- How do you retrieve all the info from the signatures?
- I can't go into detail about this. All I can tell you is that the information is fetched in such a way, no one will get harmed. No servers are being hammered, or huge data-loads are being requested. Only the required information is requested at certain times.
- All the information of the signatures is being cached. This is why the signatures are not updated in real-time, but there is a delay. All of this is done to prevent overloading of certain servers.
- Please don't send me mails or PM's about this matter, as I will not explain to anyone how the information is being collected. Only the people who are directly connected to this project can get inside information.
- Right now I can guarantee the servers won't notice any negative effect by the system. When I share the information I can not guarantee this, and it might be shut down.
- How can we contact you?
- You can only e-mail me on cabalsig@vardump.net, I will not add people to my Xfire unless I ask them specifically to add me.
- Through Twitter you can contact us also. You can ask questions there and see the latest development on the system.
- What is up with all the down-time of the site and my signature?
- Till now there were no problems with the servers at all. The servers which run CabalSig are known to be stable and have a good up-time.
- When the page is down or gives strange error messages, there is not much that can be done. This is how the server is at a moment and I try everything to keep it running as smooth as possible.
- Make sure you donate to the page so I can afford a better hosting provider and server.
- I have no guild, why can't I make a signature?
- The system requires the guildboard of a guild to get the information needed to show in your signature. Without guild you are not listed anywhere in a guildboard therefor you can not create a signature.
Login / Registration
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- Why can't I login to my account?
- The message you get when logging in will tell you what is wrong.
- Make sure you used the correct e-mail and password combination.
- It is possible you didn't activate your account after registration. If you did not receive the confirmation-mail, please send me an e-mail so I can activate your account manually.
- If your account is blocked by the administrator, you should check your mail to see the reason for that.
- While registering, the system keeps telling my password is not correct. What is wrong?
- Make sure your password consists out of a minimum of 8 and a maximum of 15 characters, and it must contain at least one number.
- The password can only contain letters and numbers.
- I forgot my password, what should I do?
- You can click on the 'forgot password' button in the login screen. After filling in the details you get an e-mail with instructions on how to change your password.
- I did not receive the registration e-mail to activate my account. What should I do?
Editor
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- There are a few items floating in the middle of nowhere, is it a bug?
- No. These elements are just not displayed in the final signature. If you want to use one of those elements in your signature, simply drag them in the black box which shows the outline of your signature. If you don't want to display a certain element, then drag it out of the outlines of the box.
- When creating a new signature, the system asks me for my guild. I don't have any, what can I do?
- Nothing. In order to retrieve the stats from the servers a guild is needed which has its guildboard activated. If you don't have any guild then you can not use this service.
- When I try to create a new signature, the system tells me my guild can not be found, how is this possible?
- This is possible when the guildmaster of your guild did not activate the guildboard yet. Ask him/her to activate it by going to the guildlist and click the board button. There it can be activated, after that everything should work properly.
- Currently there is a bug going on in the Cabal Online Europe servers with the guildboards, this prevents the system to work 100% properly. In some cases guilds can't be found by the system. If this is the case send me an e-mail and I will look into this.
- How can we add our own components to the signatures?
- At the moment this is not possible. There are plans to add this functionality to the page. Keep an eye on the updates on the login screen or check the editor.
- How fast this functionality gets added, depends allot on the traffic use this service generates. If you really want these functionalities, make sure plenty of people donate.
- It is possible to make a complete customized signature which I can use for my guild only?
- This is possible, but keep in mind it would require you to donate some money so I can provide more bandwidth.
- Send me an e-mail on cabalsig@vardump.net and we can work something out.
- Can you add the following stats to be displayed in the signature?
- No, this is not possible at the moment, maybe in the future. Currently all the information that can be retrieved about a character are used in the system.
- As soon as more stats can be retrieved from the servers I will add them. Keep an eye on the updates.
- A certain component is faded out and can't be moved, what's wrong?
- It could be you accidentally pressed the middle-mouse button when you were hovering over a component. This causes to activate keyboard-mode to fine-tune the components pixel by pixel. Press Enter or ESC on your keyboard to leave the mode.
- It is possible something went wrong. Refresh the page and try again. If you keep running into this problem you can contact me through e-mail and I can fix the problem.
- How come certain components look different in the editor compared to the final signature?
- Even though I try my best to make both, the editor and the final result look the same, it is possible some items might look a little different on various systems. This has to do with the various browsers people use, and making it very hard to make them all respond and look the same.
Troubleshooting
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- How come some people have a different looking signature then me?
- Obviously you haven't noticed the advanced editor this site offers. When you select one of your signatures from the main list (after you logged in), you can click edit to go to the editor. There you can move all elements around of the signature to the place you want to have them displayed.
- It is possible these users donated to unlock these features. If you donate, new features get unlocked for your signatures, this includes changing colors and use your own image in your signature. More information can be found on the 'donations page'.
- The colors of my finalized signature are not correct.
- This is possible. Because of the compression used to make the signatures a smaller filesize, it is possible some colors get displayed a little wrong. I'm working on it to make the quality of the images as good as possible.
- If the colors are wrong for your signature, you can try moving some elements around, this can cause the compression to see some colors different and show them properly.
- Right now because of the huge success of this service I have to limit the bandwidth used per signature. Maybe in the future when I can affort a better server with more bandwidth I can change this to display colors better. Donations will speed up this process...
- My signature is not updating.
- The signatures are updated every 30 minutes at the moment to prevent overloading of the servers it uses. Please check again in 30 minutes if the stats are updated in your signature.
- You can force an update by editing your signature end clicking on finish.
- It could be that your browser is caching the pages and images you visit. Make sure you reload the page completely, use CTRL+F5 to make sure cache is not used to reload the page.
- If above solutions are not helping, contact me for help, there might be something wrong.
- My signature list shows a black box where my signature would be.
- Something has gone wrong with creating the image.
- Select the signature from the list and click edit. Then make changes in the editor if you want and click the done button to save the changes. After this the image should show up properly.
- My signature tells me I have changed guild, what should I do?
- The system has detected you moved guild, and can not retrieve your stats anymore.
- You should make a new signature for your new guild and place the code of that on your page or in your signature.
- Right now it is not possible to change the guild in a signature to get it updating again. This might be added in the future.
- I found an error in the system what should I do?
- Check if the error is not listed in the main page. As soon as an error is found which can't be fixed immediately, a notice is posted on the login-page.
- You can send me an e-mail on cabalsig@vardump.net for help. Send a detailed report of the problem and e-mail address you used to register. Also include which browser and operating-system you use. If you can, a screenshot of the problem would be very nice to point out exactly what the problem is.
- I made a dungeon solo in record-time and the time does not show up in my signature.
- Check if your time is visible in the All-Time Top Players list on the official top dungeon list.
- The dungeon times are updated once a day (around midnight GMT). So give it some time to show up in your signature.
- Make sure you edit your signature and add the dungeon-time to the desired position to show up.